Documentation and Training Specialist

Company: Dish
Location: Spartanburg
Posted on: February 1, 2025

Job Description:

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry's best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives.

Job Duties and Responsibilities

The Documentation and Training Specialist will serve as the primary administrator for the Learning Management System (LMS), training development website, collaborating closely with subject matter experts, training managers, and other key stakeholders. This role is responsible for managing and overseeing all training-related functions, including tracking and reporting expenditures, coordinating material updates, and ensuring smooth LMS operations. Additionally, the Documentation and Training Specialist will actively participate in evaluating training needs and provide valuable input to the Manufacturing, Distribution, and Fulfillment training team for the design and enhancement of both new and existing curriculum. The position will also ensure that all training programs and materials remain current and aligned with organizational goals.

Key Responsibilities:

• Manage Manufacturing's LMS, employee records, requests for training, certification/recertification oversight
• Assist in the implementation and sustainment of the training Learning Management System
• Tracks and reports against instructor/On the Job Trainer (OJT) capacity
• Manage the department project deliverables and timelines to achieve goals, objectives, and quality expectations
• SharePoint training program designer as a certified SharePoint subject matter expert
  (SME)/program owner. Controls and assigns all training department user accounts and tracks User Account Use Policy training
  
  • Manage the use of SharePoint learning programs and function as Manufacturing's responsible party for all development of SharePoint sites housing training documentation
  • Identifies and provides SharePoint system training for those sites containing operational training requirements
  • Identifies and incorporates best practice use of Manufacturing SharePoint sites
  • Monitor associated development expenditures, prepare and track the department's training budget
  • Assess curriculum for delivery method possibilities to include use of work instructions, new technologies, etc.
  • Assists with selecting or developing teaching aids, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials.
  • Assist in the assessment of, design, develop, and evaluation of learning and organizational development solutions for multiple projects to support leaders and individual contributors at DISH. This may include developing multimedia elements to support classroom-based instructor-led, elearning and mobile content (graphics, video, audio, etc.)
  • Determine learning and material requirements for L&D projects
  • Implement style guide and design document standards to ensure consistency across projects
  • Utilize an instructional design methodology for all project work (ADDIE or similar)
  • Utilize adult learning theory to design and develop learning programs that meet the needs of a diverse audience
  • Use adult learning principles to assist in the design of programs using environments such as classroom learning, demonstrations, one-on-one training, on-the-job training, or online learning.
  • Track all training requests to include 3rd party vendor requisitions, PO's, and AP receiving
  • Track all training department expenditures
  • Work with more senior training department members to help oversee/track requests for training
  • Stays current with technology and adult learning trends and shares knowledge with the team.
  • Flexibility in taking direction, receiving critiques, and redirection
  • Review designs for errors before printing or publishing them
  • Meet deadlines and keep all stakeholders informed of progress
  • Ability to support multiple projects and responsibilities simultaneously
  • Must be flexible and able to work in a fast-paced environment where priorities are constantly changing
  • Highly organized and detail-oriented with strong time management skills
    
    Skills, Experience and Requirements
    
    Education and Experience:
    
    • Bachelor's degree from four-year college or university and 2 years of experience; or 5 years related experience; or equivalent combination of education and experience
      
      Skills and Qualifications:
      
      • Intermediate proficiency in Adobe Creative Suite and other software including, in order of priority: InDesign, Photoshop, Acrobat Pro, PowerPoint, Illustrator, Flash, as well as Word and Excel and basic proficiency in a variety of e-learning software such as Articulate, Captivate, etc.
      • Proficiency in A.D.D.I.E. ISD method and familiarity with other ISD models such as SAM, rapid ISD, etc. and evaluation methods such as Kirkpatrick
      • Mid-level of proficiency in visual design including typography, layout, color management, user interface design and color theory
      • Excellent organizational skills including project management with preferred experience in a formal PM software (e.g., MS Project)
      • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
      • Ability to write routine reports and correspondence
      • Ability to speak effectively before groups of customers or employees of the organization
      • Requires high level computer expertise, including use of database, word processing, spreadsheet, and presentation applications, ability to train preferred; general office knowledge involving filing, data entry, operating multi-line phone system and customer service. Requires advanced knowledge of SharePoint and a high level of exposure to design and development of an LMS
      • Strong organizational, written and oral communication skills
      • High level knowledge regarding the access and effective utilization of resources
      • Ability to exercise discretion and maintain confidentiality of sensitive information
      • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, including the ability to process and interpret financial data
      • Ability to perform basic computations and to draw and interpret bar graphs.
      • Strong ability to solve practical problems in a timely manner and deal with a variety of concrete variables in situations where only limited standardization exists
      • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
      • Ability effectively screens requests directed at Executive Staff and independently resolves most requests.
      • SharePoint certified program owner
      • Collaborative approach to working with team and clients
        
        Physical Demands:
        
        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not a comprehensive list of all duties that may be assigned to this position.
        
        While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands and fingers; sit continuously for extended periods of time; and reach with hands and arms. This position may require sitting for long periods of time at a workstation. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, read and interpret documents and instructions; frequent identification of letters, numbers, and symbols in a technology environment. The employee must have the ability to use a keyboard and equipment typically found in an office setting.
        
        Work Environment:
        
        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        
        Salary Ranges
        
        Compensation: $54,650.00/Year - $78,100.00/Year
        Benefits
        
        We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
        
        The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
        
        Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
        
        The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Keywords: Dish, Columbia , Documentation and Training Specialist, Other , Spartanburg, South Carolina