Customer Service Representative

Company: SouthWest Water Texas
Location: Elgin
Posted on: April 3, 2025

Job Description:

Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces.

"Nexus" means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

Purpose of the Job

Imagine being part of a team that supplies the essential element for life. Water is the very foundation of this planet, the life-giving essence in all of us. Driven, knowledgeable, and passionate about this essential resource, the South Carolina Water Utilities team, a subsidiary of Nexus Water Group, is in the business of delivering a product everyone uses and depends on. We're proud of our work. We make a difference in the lives of people by providing them with water and wastewater services daily. Don't wait, the opportunity is now to build our planet's future with South Carolina Water Utilities!

Position Overview

Nexus Water Group is seeking a Customer Care Representative to support our Customer Service team. This role will provide customer support and satisfaction by responding to customer service requests.

Benefits:

* 401k Company Match: 100% of the first 4% of your eligible compensation contributed to the Plan
* Vacation Accrual: Starting at 3 weeks per year
* Holidays: company-paid holidays.
* Floating Time: 16 hours of paid floating time per year
* Additional Benefit Plans include Medical, Dental, Vision, Company-Paid Life Insurance and more
* Training, Professional Certifications, and Education Allowance

ESSENTIAL FUNCTIONS

This position will be willing and able to perform the following duties and others as assigned:

* Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner.
* Process service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.
* Estimate adjustments to consumption and escalate to the manager to provide credit adjustments.
* Make outbound calls to customers as necessary.
* Works within established guidelines and policies.

Competencies

Delivering High Quality Work

Supporting Coworkers

Communicating Effectively

Serving Customers

Education

H.S. Diploma or GED in General

Certifications

Physical Requirements

Office-Based Role

Work Experience

1 year in customer care is required.

We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.

We are an E-Verify participating employer.

Keywords: SouthWest Water Texas, Columbia , Customer Service Representative, Hospitality & Tourism , Elgin, South Carolina